Refund policy

REFUND & RETURN POLICY

Effective Date: August 2026

At Sèlura, every fragrance is crafted with intention. We want you to feel confident in every purchase.

Returns Due to the intimate nature of fragrance, we accept returns only on unopened, sealed products within 7 days of delivery. The product must be in its original packaging, unused, and in resalable condition.

We do not accept returns on opened or used fragrances, as we cannot guarantee hygiene or resale integrity once a seal is broken.

How to Initiate a Return Email us at [selurafragrances@gmail.com] with your order number and reason for return. Our team will respond within 2 business days with return instructions. Return shipping costs are borne by the customer unless the item was received damaged or incorrect.

Refunds Once we receive and inspect the returned item, we will process your refund within 5–7 business days. Refunds are issued to the original payment method. For Cash on Delivery (COD) orders, refunds are processed via bank transfer — please share your bank details when initiating the return.

Damaged or Incorrect Items If your order arrives damaged or you received the wrong product, please contact us within 48 hours of delivery with photographs. We will arrange a replacement or full refund at no additional cost.